Your privacy is important to us. This policy explains how Ace Integrator Limited, a Hong Kong-based systems integrator, collects, uses, and protects your personal data in accordance with applicable regulations.
Who We Are
- Company Name: Ace Integrator Limited
- Registered Office: Unit 2615–2616, 26/F, CEO Tower, Wing Hong Street, Hong Kong
- Email: info@ace-integrator.com
- Phone: 2959-1838
We are a provider of consultancy and automation system solutions across Asia. Our services span sales engineering, IT integration, installation, and support.
What Information We Collect
Depending on how you interact with our site or services, we may collect:
- Contact Information: Name, email, phone number, company name
- Website Interaction Data: IP address, browser type, device info, time on site
- Communication Records: Any messages, inquiries, or service requests submitted through our contact form or direct email
We do not knowingly collect personal data from minors.
Why We Collect It
We use your data to:
- Respond to your inquiries and service requests
- Provide consultation or product information as requested
- Improve website functionality and user experience
- Comply with legal obligations
We do not use personal data for unsolicited marketing or sell it to third parties.
Legal Basis for Processing
We collect and process your data based on:
- Your Consent (via forms or opt-ins)
- Contractual Necessity (responding to service-related requests)
- Legal Obligation (e.g., recordkeeping)
- Legitimate Interest (e.g., system security or usage analytics)
How We Protect Your Data
We implement industry-standard safeguards:
- Secure servers and firewalls
- Limited internal access on a need-to-know basis
- Encrypted communications (HTTPS)
- Regular software and data protection audits
Data Retention
We keep your personal data only as long as necessary for its intended purpose, or to comply with legal and contractual obligations. When no longer needed, your data is securely deleted.
Sharing and Transfers
We do not share your data unless:
- Required by law
- Necessary for fulfilling a user request (e.g., third-party IT partners)
- Supporting analytics through secure, reputable providers
We ensure all partners handling your data maintain strict confidentiality.
Your Rights
Under applicable privacy laws, you can:
- Request access to your personal data
- Correct inaccurate information
- Ask for deletion (right to be forgotten)
- Object to or restrict processing
- Request data portability
- Withdraw your consent at any time
To exercise your rights, contact us at info@ace-integrator.com. We may require identity verification to protect your data.
