Pharma & Cosmetics

Revolutionizing last smile delivery services through automation

Location: Hong Kong

Customer Background

A renowned multinational retail and consumer goods company based in Hong Kong, specializes in Pharma & Cosmetics across the globe. In response to its expanding business and the increasing demand for E-commerce, customer planned to integrate an innovative Online-to-Offline (O+O) ecosystem with advanced technology, aimed to enhance operational efficiency and the customer experience, particularly focusing on last smile delivery services.

Challenge: Increasing E Shop business with manpower limitation on picking and delivery handling

Inefficient Operations: Due to limited manpower, the E Shop struggled to efficiently handle the increasing demand for picking and delivery services.
Resource Constraints: The shortage of manpower making it challenging to fulfill orders promptly and meet customer expectations for timely delivery.
Impact on Service Quality: With manpower limitations, the ability to provide quality service to customers was compromised, potentially resulting in delays and customer dissatisfaction.

Challenge: Online customers would like to receive orders in some urge occasion

Customer Expectations: The growing trend of customers expecting rapid order processing and timely delivery become a significant challenge.
Operational Pressure: Online customers would like to receive orders in some urge occasion. The need to consistently fulfill urgent orders added pressure to the operational workflow, potentially leading to errors, delays, and inefficiencies in the fulfillment process.

Our Solution

30 units of Autonomous Case Handling Robot (ACR) Storage System to enhance online transaction efficiency by over 3 times.
Goods-to-man picking station to enhance the operator productivity and quality.
Smart conveyor encompassing transporting and sorting, merging and diverting, buffering and storing
Integration for the WMS and WCS offer planning, execution and optimization of intralogistics processes. The standard software is unique on the market – in terms both of its functional and its range of applications.

Project Success

A rewarding work environment for employees: Reduced physical strain, safer work environment, and lower risk of work-related injuries.
Increased Productivity: Streamlined processes allowing for higher productivity and focus on complex tasks.
Ensuring a seamless and efficient online shopping experience for customers